18 May 2026
CPD Webinar on
“Mediation in Housing Management: Practical Skills for Resolving Estate Disputes”
The Hong Kong Institute of Housing (HKIH) has arranged a webinar for HKIH members and PMSA licensees with details as below:
Date & Time | 28 May 2026 (Thur), 16:00 – 17:30 |
Topic | Mediation in Housing Management: Practical Skills for Resolving Estate Disputes |
Venue | The webinar will be conducted ONLINE via “ZOOM” program. |
Content | Mediation is increasingly used in housing management to handle disputes early, preserve neighbourly relations and reduce complaints. Government and regulators also encourage mediation in areas such as interfloor water seepage and building management conflicts. This webinar will, through real cases in residential estates, show how housing managers can: l Apply basic mediation skills in interfloor water seepage and neighbour disputes l Communicate with owners, occupiers and owners’ corporations more effectively l Facilitate practical, win–win settlements that can be implemented in daily management Participants will gain practical, frontline tips to integrate mediation into routine complaint-handling and dispute resolution at estates. |
Speaker | Mr. TANG Shun-yin, Maverick
Mr. Tang is an experienced housing and property management professional with extensive residential management experience. He is an Accredited Mediator on the General Panels of HKMAAL and HKIAC and is listed as a mediator at the Lands Tribunal and the Small Claims Tribunal. He is also a Property Management Practitioner (Tier 1), Registered Professional Housing Manager, Member of HKIH, Chartered Member of CIH, and Member of CIArb. |
Language | Cantonese |
Fee | Free of Charge for HKIH members and PMSA Licensees (This CPD event only) |
HKIH CPD | 1.5 CPD Units (Education and Training) |
PMSA CPD  | This is an “Official” and “Core” activity related to “Professional Practices” under the CPD Scheme of the Property Management Services Authority. Holders of a Property Management Practitioner License may receive a maximum of 1.5 CPD hours by participating in the activity/course. |
For HKIH members and Licensees, please sign up by registration on or before 26 May 2026. Quota applied and priority would be given HKIH members.
Link of zoom meeting would be sent to your registered email upon successful registration and verification by HKIH. Please contact the Secretariat Office at 2544 3111 for any enquiries.
Rights of taking photographs and video footages by the Institute
The Institute may take photographs and/or video footages for the event. The Institute reserves its rights to use, reproduce, exhibit, display, and/or publish these photographs and/or video footages via any media including but not limited to the Institute’s social media, website and publication for image promotion, marketing and/or record purposes when the Institute thinks fit to do so.
The attendance by any person to the event implies that consent is given by that person to the Institute to be filmed and/or photographed and for any photographs or video footage taken to be used by the Institute via any media and/or in its website or publications or for its promotional activities.